Although shipping was delayed a bit, I know this was due to the pandemic. However, when I contacted customer service they were prompt & polite in their response. I bought two candles, one for me and one as a gift. I was satisfied with both.
There is simply no way to describe how much I love this candle. I was worried it might smell a little like cleaning products but I took the plunge and I'm so glad I did. I also gifted one to my sister and she loves it, says it reminds her of a certain popular ~volcanic~ candle. Just buy it! You won't regret it.